Effective Date: November 03, 2023

At Shingri's Digital, we are committed to delivering exceptional social media marketing services to our valued clients. Your satisfaction is our top priority, and we stand behind the quality of our work. In the event that you need to cancel our services or request a refund, we have established a transparent and fair cancellation and refund policy to provide you with peace of mind.

Cancellation of Services:

Cancellation Eligibility: Our cancellation policy is applicable to clients who have engaged in our social media marketing and advertising services. If you decide to cancel our services,

please adhere to the following guidelines: 

Notification of Cancellation: To cancel our services, please send an email to [email protected] with "Cancellation Request" in the subject line. In the email, provide a detailed explanation of your reasons for cancellation. We will acknowledge your request within 02 business days and initiate the cancellation process. 

Cancellation Fees: If you choose to cancel our services before the completion of the contracted period, please be aware that cancellation fees may apply. The specific cancellation fees will be outlined in your service agreement or contract.

Refund Policy:

Refund Eligibility: Our refund policy is applicable to clients who have engaged in our social media marketing and advertising services. We will consider refund requests made within 3 days from the completion of the contracted service. 

Qualifications for a Full Refund: We are delighted to offer a 100% refund without any deductions to clients

who meet the following criteria:

a. The client has made full payment for the services. 

b. The client has allowed a reasonable period for our team to implement the agreed-upon social media marketing and advertising strategy. 

c. Despite the agreed-upon strategy, the client has not witnessed any improvements or positive results in their social media presence. 

d. Only agency fees are refundable; any expenses related to third-party services, such as advertising costs, video editors, social media management, etc., are non-refundable. 

Refund Procedure: To initiate a refund request, please send an email to [email protected] with "Refund Request" in the subject line. In the email, provide a detailed explanation of your concerns and the reasons for your dissatisfaction. Our team will review your request within 2 business days and get in touch with you to discuss the matter further. We may request additional information or documentation to better understand your concerns. If we determine that you meet the criteria for a refund, we will issue a 100% refund of the amount you paid for the specific service within 7 days.

Non-Refundable Situations:

Refunds will not be issued in the following situations:

a. The client terminates the contract prematurely or without allowing a reasonable time for the strategy to yield results. 

b. The client requests changes or alterations to the agreed-upon strategy that hinder its success. 

c. The client has violated our terms of service or has not provided the necessary cooperation, access, or information required for our services to be effective.

Amendment of Services:

We reserve the right to revise or modify our services to address your concerns and improve your satisfaction. In such cases, refunds may not be applicable.

Contact Information:

If you have any questions or need further clarification about our cancellation and refund policy, please feel free to contact us at [email protected].

Updates to the Cancellation and Refund Policy:

We may update our cancellation and refund policy from time to time. Any changes will be communicated to clients through our website or via email.

By engaging Shingri's Digital for your social media marketing and advertising needs, you agree to abide by this cancellation and refund policy. We are committed to working closely with our clients to ensure their satisfaction, and this policy is a testament to our dedication to your success.

Date: 03/11/2023

Shingri's Digital 

#191 Mayur nagar 4th cross

[email protected]

www.shingrisdigital.com